FMSI to showcase branch staffing software at ACU Ops & Tech conference

FMSI will meet with credit union operations and technology leaders Sept. 21-24 at Caesars Palace in Las Vegas, where conference sessions will focus on AI adoption, workforce planning and modernizing member relationships. The company plans to demo its RelationshipOS platform and discuss how branches can improve staffing and member experience at Booth 614.

Why it matters: - Credit unions are under pressure to modernize branch operations without weakening the member relationship. - Staffing, scheduling and no-shows are becoming strategic issues as institutions balance service quality, efficiency and AI adoption. - FMSI’s pitch centers on tying workforce management directly to the member experience, not treating it as a back-office function.

What happened: - FMSI will attend America’s Credit Unions' Operations & Technology Councils' Conference 2026 from Sept. 21-24 at Caesars Palace in Las Vegas. - The company will be at Booth 614 throughout the conference. - The event gathers credit union operations, technology and member experience professionals. - Conference sessions will focus on AI adoption, workforce planning and modernizing member relationships.

The details: - FMSI works with credit unions through its RelationshipOS platform. - RelationshipOS unifies branch operations, appointment scheduling, staffing and analytics. - Conference attendees can see RelationshipOS in action at Booth 614. - FMSI will discuss branch staffing, scheduling and operations challenges with attendees. - FMSI helps banks and credit unions drive revenue through their branches. - The company has provided branch performance and workforce management software for more than 20 years. - FMSI says its software gives financial institutions better visibility into branch operations, from appointment scheduling and lobby management to staff scheduling and analytics. - FMSI relaunched in late 2025. - FMSI currently serves more than 140 financial institutions across the United States. - More information is available on FMSI's website.

Between the lines: - FMSI is using the conference to position RelationshipOS as a tool for solving a broader operating challenge: keeping branches efficient while preserving personal service. - The company is aligning its message with current credit union priorities around AI and workforce management. - The Booth 614 presence suggests FMSI is looking for direct conversations with operations and technology decision-makers.

What's next: - FMSI will spend the conference meeting with attendees and demonstrating RelationshipOS. - The company is likely to use the event to surface staffing and branch-operations pain points that could shape future sales conversations. - Conference discussions around AI and branch modernization may create more demand for workflow and analytics tools like RelationshipOS.

The bottom line: - FMSI is betting that credit unions want branch technology that improves operations without eroding the human side of member service.